General Terms and Conditions and Consumer Information

Preamble

Translations into other languages are for information purposes only and should be understood as ‘courtesy translations’. Only the German version of our General Terms and Conditions and Consumer Information is legally binding. In the event of discrepancies or differences in interpretation, the German version shall prevail.

General Terms and Conditions (GTC) and Consumer Information of MEO Vertriebs GmbH, as of February 2026, hereinafter referred to as ‘MEO’.

§ 1 General and Scope

1.) These terms and conditions apply to all orders placed via the online shop and the websites of MEO Vertriebs GmbH.

2.) Consumers within the meaning of these terms and conditions are natural persons who enter into a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity. Entrepreneurs within the meaning of these terms and conditions, on the other hand, are natural or legal persons or partnerships with legal capacity who, when entering into a legal transaction, act in the exercise of their commercial or self-employed professional activity. Wholesalers are entrepreneurs who receive separate wholesaler access from us through accreditation and corresponding order quantities. The provisions for entrepreneurs apply to them accordingly. Customers within the meaning of these terms and conditions are consumers as well as entrepreneurs and wholesalers.

3.) Deviating, conflicting or supplementary general terms and conditions shall not become part of the contract, even if we are aware of them, unless their validity is expressly agreed in writing.

§ 2 Conclusion of contract, reservation of self-delivery

1.) Our offers are subject to change. We reserve the right to make technical changes and changes in shape, colour and/or weight within reasonable limits.

2.) By ordering the goods, the customer makes a binding declaration of their intention to purchase the goods ordered.

3.) If the consumer orders the goods electronically, we will confirm receipt of the order immediately. A mere confirmation of receipt to the customer does not constitute a binding acceptance of the order. However, the confirmation of receipt can be combined with the declaration of acceptance. Acceptance shall be made in writing or by delivery of the goods to the customer. Until binding acceptance on our part, the customer has no legal claim to delivery. We are entitled to refuse to accept an order, for example after checking the customer's creditworthiness. We are entitled to limit the order to normal household quantities.

§ 3 Delivery; reservation of self-delivery

1.) Unless otherwise stated in the offer, the delivery time is usually 3-5 working days. The delivery period begins, in the case of payment in advance, on the day after the payment order is issued to the transferring credit institution, and in the case of other payment methods, on the day after the conclusion of the contract, and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

2.) If not all of the products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

3.) If the delivery of the goods fails despite three attempts at delivery through your fault, we may withdraw from the contract. Any payments made will be refunded to you immediately.

4.) The conclusion of the contract is subject to the correct and timely delivery by our suppliers. This only applies if we are not responsible for the non-delivery, in particular if a congruent covering transaction has been concluded with our supplier. The customer will be informed immediately of the non-availability of the service. The consideration will be refunded immediately or, after consultation with the customer, a delivery of replacement items of equal or higher value will be made. A replacement delivery will only be made with the customer's consent.

§ 4 Retention of title

1.) In the case of contracts with consumers, we retain title to the goods until all claims arising from an ongoing business relationship have been settled in full.

2.) The customer is obliged to treat the goods with care. If maintenance and inspection work is necessary, the customer must carry this out regularly at their own expense.

3.) The customer is obliged to notify us immediately of any access by third parties to the goods – for example in the event of seizure – as well as any damage to or destruction of the goods. Likewise, the customer must notify us immediately of any change of ownership of the goods or change of residence.

4.) In the event of breach of contract by the customer, in particular in the event of default in payment or breach of an obligation under clauses 2 or 3 of these provisions, we shall be entitled to withdraw from the contract and demand the return of the goods.

5.) The entrepreneur is entitled to resell the goods in the ordinary course of business. He hereby assigns to us all claims in the amount of the invoice amount that accrue to him from the resale to a third party. We accept the assignment. After the assignment, the entrepreneur is authorised to collect the claim. We reserve the right to collect the claim ourselves as soon as the entrepreneur fails to meet his payment obligations properly and is in default of payment.

§ 5 Right of withdrawal

1.) Please read the following information on withdrawing an order from our online shop.

Consumers have a right of withdrawal in accordance with the following provisions:

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Withdrawal policy
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

- on which you or a third party named by you, who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order and the goods are delivered as a single delivery;

- on which you or a third party designated by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and the goods are delivered separately;

- on the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, if you ordered goods that are delivered in several partial shipments or items;

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If several of the above alternatives apply, the withdrawal period shall not commence until you or a third party designated by you, who is not the carrier, has taken possession of the last goods or the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us, MEO Vertriebs GmbH, Lise-Meitner-Str. 9, 45699 Herten, Germany, tel.: +49 2366 500 500, fax: 02366/500 510, email: info@meo.de, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period. The withdrawal can also be declared using the electronic withdrawal function provided in the online shop. After sending the withdrawal, you will immediately receive a confirmation of receipt from us on a durable medium (e.g. by email). You can fill out and submit the sample withdrawal form or another clear statement electronically on our website https://www.meo.de/catalog/widerrufsformular.php. If you use this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

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The right of withdrawal does not apply

- to distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely in the case of distance contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal (e.g. hygiene seal, protective film or seal) has been removed or damaged after delivery;

- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;

Please avoid damage and contamination. Please return the goods to us in their original packaging with all accessories and packaging components, if possible. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage resulting from inadequate packaging. Please note that these conditions are not a prerequisite for the effective exercise of the right of withdrawal.

§ 6 Remuneration

1.) The purchase price offered is binding. The purchase price includes statutory value added tax. For taxable deliveries in the United Kingdom (invoice value below £135.00), only simplified invoices (no VAT invoices) are issued, as these are deliveries to end consumers. For mail order purchases, the purchase price is plus a flat-rate shipping fee. The customer does not incur any additional costs when ordering via remote communication. The payment methods offered in the online shop are displayed to the customer during the ordering process. The purchase price can be paid using the respective selectable payment method. When paying by credit card, pre-authorisation may be carried out; the charge will be made in accordance with the payment process shown in the order process. In the case of partial deliveries, we are entitled to charge for the goods delivered in each case. The flat-rate shipping costs will be charged in full with the first (partial) delivery. For cash on delivery payments, an additional fee of €10.00 will be charged, which will be collected by the delivery agent on site.

2.) The customer undertakes to pay the purchase price within ten days of receiving the goods at the latest. After this period has expired, the customer is in default of payment.

3.) The customer shall only have a right of set-off if their counterclaims have been legally established or recognised by us or are based on the same contractual relationship. A right of retention can only be exercised if the counterclaim is based on the same contractual relationship.

§ 7 Minimum turnover / minimum quantity surcharge for wholesalers

In order to allow our wholesale customers to benefit from corresponding price advantages, a minimum turnover per order of 500.00 euros (net) is agreed for each of them. If this is not reached, we are entitled to charge a small quantity surcharge of 50.00 euros plus statutory VAT.

§ 8 Transfer of risk

1.) If the buyer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, in the case of sale by delivery to a place other than the place of performance, upon delivery of the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.

2.) If the buyer is a consumer, the risk of accidental loss and accidental deterioration of the sold item shall only pass to the buyer upon delivery of the item. Delivery shall be deemed to have taken place even if the buyer is in default of acceptance.

§ 9 Warranty

1.) The statutory warranty shall apply unless otherwise specified below.

2.) If the buyer is an entrepreneur, we shall initially provide warranty for defects in the goods at our discretion by repair or replacement.

3.) Entrepreneurs must notify us in writing of obvious defects within a period of two weeks from receipt of the goods; otherwise, the assertion of warranty claims is excluded. Timely dispatch shall suffice to meet the deadline. The entrepreneur shall bear the full burden of proof for all claim requirements, in particular for the defect itself, the time of its discovery and the timeliness of the notification of defects.

4.) The warranty period for entrepreneurs is one year from delivery of the goods. This does not apply if the entrepreneur has not notified us of obvious defects in good time (clause 2 of this provision). For consumers, the limitation period is two years from the transfer of risk of the goods. For used items, the limitation period is one year from the transfer of risk of the goods.

5.) If the buyer is an entrepreneur, only the manufacturer's product description shall be deemed to have been agreed as the quality of the goods. Public statements, promotions or advertising by the manufacturer do not constitute a contractual description of the quality of the goods.

6.) We do not grant any guarantees in the legal sense. Manufacturer's guarantees remain unaffected by this.

§ 10 Limitations of liability

1.) In the event of slightly negligent breaches of duty, our liability shall be limited to the average damage that is foreseeable, typical for the contract and direct, depending on the type of goods. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents. We are not liable to entrepreneurs for slightly negligent breaches of insignificant contractual obligations.

2.) The above limitations of liability do not affect claims by the customer arising from product liability. Furthermore, the limitations of liability do not apply in the event of physical injury or damage to health attributable to us or in the event of loss of life of the customer or in the event of a breach of essential contractual obligations. Essential contractual obligations are abstract obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance a contracting party may regularly rely.

§ 11 Copyrights and usage agreements

1.) By purchasing and/or distributing MEO products, the customer does not acquire any commercial rights of use to the MEO logo or our trademarks that go beyond the statutory provisions.

2.) In particular, the customer is not entitled to copy, use and/or allow the use of our product photographs and/or product texts, which have been created at considerable production and cost, in whole or in part. We have separate usage agreements for this purpose, which we conclude with selected customers. Any violation of the prohibition of use will be prosecuted in all cases. In addition to other damages, we reserve the right to charge appropriate licence fees for unauthorised use.

§ 12 Consumer Dispute Resolution Act (VSBG)

1.) We do not participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Final provisions

1.) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

2.) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office or Düsseldorf. The same applies if the customer does not have a general place of jurisdiction in Germany or if their place of residence or habitual abode is unknown at the time the action is brought.

3.) Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by a provision whose economic success comes as close as possible to that of the invalid provision.

Information on the conclusion of contracts in electronic commerce

1. Contractual partner

Your contractual partner is:

MEO Vertriebs GmbH, Lise-Meitner-Str. 9, D-45699 Herten, Germany, Fax: 02366 / 500510, E-mail: info@meo.de

2. Conclusion of the contract in electronic commerce, contract language

The contract in electronic commerce is concluded in accordance with our aforementioned General Terms and Conditions (see above).

The contract is concluded exclusively in German. The German version of the General Terms and Conditions is authoritative for the content, interpretation and execution of the contract.

3. Essential characteristics of the goods, information on payment and delivery

Please refer to the respective product description in our web shop for the essential characteristics of the goods. Payment and delivery are made in accordance with our General Terms and Conditions and our customer information on our website.

4. Storage of the contract text

If the consumer orders the goods electronically, we will store the contract text and send it to the customer by e-mail on request, together with these General Terms and Conditions.

5. Technical steps leading to the conclusion of the contract, correction options

The customer submits their offer via our order form as follows:

Once you have found the product you want, you can add it to your shopping basket without obligation by clicking on it. You can view the contents of your shopping basket at any time without obligation by clicking on the shopping basket symbol. You can remove products from your shopping basket at any time. If you wish to purchase the products in your shopping basket, click on the ‘Checkout’ button. The order is accepted in accordance with our General Terms and Conditions (see above).

Before submitting your order, you can check and correct your entries at any time. By clicking on the ‘Buy’ button, you finally complete the ordering process. You can cancel the process at any time by closing the browser window.

6. Further information

This information is not exhaustive. Further pre-contractual information obligations are provided directly in connection with the product offered and as part of the ordering process.

Information obligation in accordance with the applicable provisions of battery and battery return law, in particular Regulation (EU) 2023/1542

In connection with the sale of batteries or rechargeable batteries or the delivery of devices containing batteries or rechargeable batteries, we as the seller are obliged to inform the buyer of the following:

Batteries must not be disposed of with household waste. As an end user, you are legally obliged to return used batteries. You can return the batteries after use free of charge to the point of sale (MEO Vertriebs GmbH, Lise-Meitner-Str. 9, 45699 Herten) or to a location near you (e.g. municipal collection points). You can also return the batteries to us by post. Batteries or rechargeable batteries that contain harmful substances are marked with a crossed-out wheelie bin symbol. The chemical name of the harmful substance is located near this wheelie bin symbol. ‘Cd’ stands for cadmium, “Pb” for lead and ‘Hg’ for mercury.

Note on safety and product information (GPSR):

Safety, warning and usage information is provided on the product, on the packaging and/or in accompanying documents, as necessary. In addition, GPSR information for each item and variant is available in several EU languages in the online shop. The packaging may contain a QR code that links to this information. The information in the language that is determined to be easily understandable for consumers in the respective Member State is authoritative. The digital information supplements the mandatory information and warnings on the product, on the packaging or in accompanying documents, but does not replace them if such information is required by law.

Important information about possible additional costs:

You will not incur any additional costs if your place of residence or delivery location is within the EU (Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus) or the EEA (Iceland, Liechtenstein, Norway), as all taxes and duties are already included in the purchase price. If your place of residence or delivery location is outside the EU/EEA, additional costs such as import duties, local VAT and customs clearance fees may be levied by the relevant authorities in your country. These are not our responsibility and must be paid directly to the customs or tax authorities. We only charge shipping costs, but not import duties or customs fees in the recipient country. If you have any questions in this regard, we recommend that you contact the relevant customs or tax authorities to find out about any additional costs before placing your order.

Important note on import and legal admissibility:

As the buyer, you are solely responsible for ensuring that the products you order can be legally imported into your country. Please check in advance the applicable customs and import regulations as well as any restrictions or prohibitions on certain products. We accept no liability if the import of goods into your country is refused due to local laws or regulations. In the event of a return due to refusal of import, additional costs may be incurred, which you will be responsible for. If you have any further questions, please contact the relevant authorities in your country.

Import duties and taxes (USA):

Orders are shipped in accordance with Incoterms® DAP (‘Delivered At Place’). Any import duties and taxes, as well as processing fees charged by the transport service provider, are levied by US customs authorities or DHL or UPS and must be paid by the recipient. Refused deliveries or unpaid fees will not be refunded. Return shipping costs, duties, taxes and processing fees will be deducted from the refund or may be invoiced separately.