MEO Products

Newsletter

Shipping and Delivery Information

We want your order to arrive quickly, discreetly, and reliably. That's why MEO® places great importance on careful order processing, trusted shipping partners, and transparent delivery information. Here you'll find everything you need to know about shipping and delivery.

Delivery Times

Most of our products are in stock and ready to ship. For in-stock items delivered within Germany, the estimated delivery time is typically 1–3 business days.

Orders containing in-stock items placed Monday through Friday by 2:00 p.m. (Germany local time) ship the same business day, provided payment has been received or authorized. If you choose to pay in advance by bank transfer, your order will ship once your payment has been received.

You'll always find the applicable delivery estimate on the individual product page. Different delivery times may apply to temporarily unavailable items or products available for preorder. Any such differences will be indicated on the corresponding product page.

Express Shipping

Need your order a little sooner? Express shipping is available for many of our products.

Availability and estimated delivery times depend on the product, destination country, and shipping carrier. Depending on your location, different shipping options may be available through DHL or UPS.

You'll see all available shipping methods and their associated costs during checkout, before you place your order.

Shipping Costs

Shipping costs are calculated based on your order's weight, dimensions, destination, and selected shipping method.

To check estimated shipping costs before placing an order, simply use the shipping calculator available under "Shipping Costs" on each product page. Select your destination country and enter your ZIP or postal code.

Of course, you'll also see the total shipping cost for your entire order during checkout, before you confirm your purchase.

International Shipping

MEO® ships worldwide, subject to applicable restrictions. We partner with DHL and UPS to provide reliable international shipping services.

Delivery times vary depending on the destination country, selected shipping method (standard or express), and shipping carrier.

Shipping to certain countries or regions may be restricted or unavailable due to international embargoes, armed conflicts, government restrictions, or limited carrier coverage.

Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes, or other additional charges. These fees are the responsibility of the recipient and are not included in our shipping costs. Please also check the customs regulations and any import restrictions that apply in your destination country.

Discreet Shipping

Discretion is a top priority at MEO®. That's why we ship all orders in secure, plain packaging without advertising, branding, or any indication of what's inside.

Our shipping labels are discreet, too. The sender appears as "Logistic Centre" rather than our company name.

We want to make sure there's nothing on the outside of your package that reveals what you've purchased. Likewise, your credit card statement will not include details about the products you ordered.

You're also welcome to have your order delivered to an address other than your billing address, such as your workplace or another address of your choice. Within Germany, delivery to a DHL Packstation is also possible when supported by the selected shipping method.

Order Tracking

As soon as your order ships, you'll automatically receive a shipping confirmation email with a tracking link.

You can use this link to check your shipment's current status directly with the carrier at any time.

If you have a customer account, you can also find information about your order under "My Orders."

Partial Shipments

If certain items in your order are temporarily unavailable, we may be able to arrange a partial shipment.

In that case, we can ship the available items first and send the remaining products as soon as they're back in stock.

Naturally, any partial shipments arranged by MEO® will not result in additional shipping charges.

Privacy and Data Protection

Protecting your personal information is just as important to us as shipping your order discreetly.

Your personal information is processed in accordance with applicable data protection laws and protected against unauthorized access. Our team members are required to maintain confidentiality.

For more information about how we handle your data, please see our Privacy Policy.

Damaged or Delayed Shipments

If your package arrives with visible damage, we recommend asking the delivery driver to document it whenever possible. Taking photos of the packaging and, if necessary, the contents can also be helpful.

Please keep the packaging for the time being and contact our customer service team so we can review the situation and work with you to find a prompt solution.

If your delivery is taking unusually long, you can first check its status using the tracking link. Our customer service team will also be happy to help initiate an investigation with the carrier if needed.

Your rights under applicable consumer protection laws remain unaffected.

Contact Us

Have questions about delivery times, shipping options, or your order? Our customer service team is happy to help.

MEO Vertriebs GmbH  
Lise-Meitner-Str. 9  
45699 Herten  
Germany

Email: [email protected]  
Phone: +49 2366 500 500

Our customer service team is generally available Monday through Friday, from 8:00 a.m. to 4:30 p.m. (Germany local time).

Standard calling rates from your phone provider apply. International calls may be subject to different charges.